Shanxi improves tourist complaint response

Tourist departments and others involved should respond quickly when they receive complaints about tourist activities and will be accountable for any failure to do so, according to a 2016 tourist industry conference, on April 11.

The conference requested that tourist administrations should not fail to listen to tourist complaints or take appropriate action. Complaints need to be dealt with quickly and if necessary transferred to relevant departments within five working days. They should be handled within the period required by laws and regulations.

North China's Shanxi province is imposing a harder crackdown on poor behavior in the tourist industry as the Labor Day holiday and the peak tourist season approach.

The hotline 12301 provides useful tourist information and receives complaints. It helps supervise and improve the tourism industry.