The Fifth Session of the Eleventh People's Congress of Shandong Province opened on Feb 19th and was witnessed by 10 foreign attendees.

"I had never participated in a political activity at this level in the US, but here in Shandong, I feel like I am making a difference," said Matthew Bruno, Managing Director of ReSource Pro, the largest American business process outsourcing (BPO) company in Shandong province.

The Fifth Session of the Eleventh People's Congress of Shandong Province opened on Feb 19th and was witnessed by 10 foreign attendees.

"We are from American companies but we're rooted in Shandong, as I started ReSource here. Our current participation in the Provincial Congress means a lot to me." Matt said, "China has opened up to the world and its economic environment has also retained favorable advantages in many ways. ReSource Pro's nine-year thriving history can prove that."

Founded in 2003 by Matthew Bruno, ReSource Pro has grown to be the premier provider of business process services for the insurance industry. Nowadays, the company provides services to 127 clients in the US. ReSource's success story had been written into Harvard University’s Case Study in 2011.

"We've been given support by both central and local governments over the years. At this meeting, we learned the about Shandong's latest social and economic achievements as well as policies in various sectors." Matthew said, "Government officials have been listening to our concerns and are ready to help."

As in the outsourcing industry, Matthew is very interested in the human resource related policies and BPO industry in Shandong province. Knowing Shandong is the hometown of Confucius, the greatest Chinese philosopher and educator, Matthew has great faith in the local college graduates, who constitute almost 100 percent of ReSource Pro's employees. The Fifth Session of the Eleventh People's Congress of Shandong Province opened on Feb 19th and was witnessed by 10 foreign attendees.

By Xie Chuanjiao, Zhao Ruixue and Zong Xin (chinadaily.com.cn)

Edited by Chen Zhilin and Rakhee M