Q: What should I do if the goods I purchased cannot be found? Is it possible to post them?

Updated: 2011-05-31

A: If this happens, the DFS (Duty Free Store) will refund the purchase amount to you according to the valid documents and delivery documents you provided when shopping at the tax-free store. The purchased goods cannot be posted by the TFS to the customer, but the customer can take on-the-spot delivery and carry the goods to leave Hainan Island in accordance with the customs policy.