Q: What should I do if I finish the purchase but I want to return when picking up the goods at the airport?

Updated: 2011-05-31

A: You are required to fill out the return sheet at the service desk at the point of delivery. After the purchased merchandise is confirmed as being of no damage or error, the staff will handle the return procedure for you. It should be noted that payment can only be returned to the credit card or bank card, and no cash is refundable at the point of delivery. If you are settled in cash in the duty-free store of Sanya, you are also needed to leave your bank information for the convenience that the staff can complete the refund.