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Marc-Oliver Nandy (center), executive vice president for after-sales at Beijing Mercedes-Benz Sales Service Co Ltd, joins with Palace Museum master restorer Shang Li (second from left), IWC Schaffhausen lecturer Gu Ren (far left), and Mercedes-Benz TechMasters Chen Hangxiao (second from right) and Wang Zhongwei (far right), to launch two new Mercedes-Benz after-sales initiatives for 2015. [Photo/China Daily] |
Beijing Mercedes-Benz Sales Service Co Ltd took its "My Service" after-sales brand promise another step forward on Jan 15 at the fashionable 798 Art Zone in Beijing with the announcement that it has officially launched two new service initiatives for 2015.
From Jan 1, Mercedes-Benz has reduced the manufacturer's suggested retail price on all parts, giving customers added value that will last far beyond the New Year.
Mercedes-Benz is also offering a new free Spring Festival check for the Chinese New Year holiday.
As part of the "My Service" after-sales brand promise, the two new service initiatives are designed to give customers better value for their money and a transparent, worry-free ownership experience.
"Mercedes-Benz as a brand stands for modern luxury. That means not only the finest automobiles with stunning design, innovative technology and highest efficiency, but also a rounded sales and service experience that matches the desired lifestyle of our customers," said Marc-Oliver Nandy, executive vice-president for after-sales services at BMBS.
"We are transforming our after-sales services into this world of modern luxury by enhancing value for money and customer orientation."
During the launch ceremony, a senior restoration craftsman from the Palace Museum and an experienced watchmaker from Swiss luxury watch manufacturer IWC joined Mercedes-Benz master technicians onstage.
They demonstrated the restoration of antique paintings, the disassembly and inspection of watch movements and the transmission assembling of a Mercedes-Benz vehicle.
By bringing back the beauty and quality intended by the original maker, these masters highlighted the continued importance of quality craftsmanship even in this age of industrialization.
As part of the company's holistic, customer-oriented approach to after-sales, Mercedes-Benz reduced the manufacturer's suggested retail price on all parts starting Jan 1, bringing Mercedes-Benz owners a nice New Year's surprise.
The policy covers the manufacturer's suggested retail price on parts for all Mercedes-Benz, Mercedes-AMG and smart passenger car models at all authorized dealership outlets across China.
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