Highlights of Xi's speech
Government officials:
• They should learn to get closer to the public by surfing the internet from time to time to better understand what people are thinking about and what they want.
Netizens:
• They deserve more patience and tolerance.
• Their constructive advice should be taken.
• They should be helped with their difficulties.
• Their complaints should be addressed quickly.
Online criticism and supervision:
• Online criticism of the government, whether mild or fierce, should be welcomed and taken seriously by the officials on the condition that it is made out of goodwill.