WASHINGTON - Don't tell your cell phone any
secrets. It might not keep them.
Secondhand phones purchased over the Internet surrendered credit card
numbers, banking passwords, business secrets and even evidence of adultery.
One married man's girlfriend sent a text message to his cell phone: His wife
was getting suspicious. Perhaps they should cool it for a few days.
"So," she wrote, "I'll talk to u next week."
"You want a break from me? Then fine," he wrote back.
Later, the married man bought a new phone. He sold his old one on eBay Inc.
for $290.
The guys who bought it now know his secret.
The married man had followed the directions in his phone's manual to erase
all his information, including lurid exchanges with his lover. But it wasn't
enough.
Selling your old phone once you upgrade to a fancier model can be like
handing over your diaries. All sorts of sensitive information pile up inside our
cell phones, and deleting it may be more difficult than you think.
A popular practice among sellers, resetting the phone, often means sensitive
information appears to have been erased. But it can be resurrected using
specialized yet inexpensive software found on the Internet.
A company, Trust Digital of McLean, Va., bought 10 phones on eBay this summer
to test phone-security tools it sells for businesses. The phones all were fairly
sophisticated models capable of working with corporate e-mail systems.
Curious software experts at Trust Digital resurrected information on nearly
all the used phones, including the racy exchanges between guarded lovers.
The other phones contained:
- One company's plans to win a multimillion-dollar federal transportation
contract.
- E-mails about another firm's $50,000 payment for a software license.
- Bank accounts and passwords.
- Details of prescriptions and receipts for one worker's utility payments.
The recovered information was equal to 27,000 pages, a stack of printouts 8
feet high.
"We found just a mountain of personal and corporate data," said Nick
Magliato, Trust Digital's chief executive.
Many of the phones were owned personally by the sellers but crammed with
sensitive corporate information, underscoring the blurring of work and home.
"They don't come with a warning label that says, 'Be careful.' The data on these
phones is very important," Magliato said.
One phone surrendered the secrets of a chief executive at a small technology
company in Silicon Valley. It included details of a pending deal with Adobe
Systems Inc. and e-mail proposals from a potential Japanese partner:
"If we want to be exclusive distributor in Japan, what kind of business terms
you want?" asked the executive in Japan.
Trust Digital surmised that the U.S. chief executive gave his old phone to a
former roommate, who used it briefly then sold it for $400 on eBay. Researchers
found e-mails covering different periods for both men, who used the same address
until recently.
Experts said giving away an old phone is commonplace. Consumers upgrade their
cell phones on average about every 18 months.
"Most people toss their phones after they're done; a lot of them give their
old phones to family members or friends," said Miro Kazakoff, a researcher at
Compete Inc. of Boston who follows mobile phone sales and trends. He said
selling a used phone, which sometimes can fetch hundreds of dollars is
increasingly popular.
The 10 phones Trust Digital studied represented popular models from leading
manufacturers. All the phones stored information on flash memory chips, the same
technology found in digital cameras and some music players.
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