Recently, Avaya, leader of global call center market, and Jiangsu Huitong Financial Data Service Co Ltd held Avaya East China Area Financial Summit in Huaqiao International Service Business Park.

Senior executives and technicians of banks and other financial institutes in East China discussed developments of the cloud service mode and outsourcing cooperation mode of the call center.

From independent system and outsourcing platforms to cloud service, the operating mode of the call center has becomes more mature. Enjoying performances of large scale, virtualization and safety, the advanced cloud-computing mode has attracted many companies.

Avaya leads global enterprise communication system, especially in the fields of information processing technology and call center and speech communication systems. It possesses abundant sales and service resources and has established over 18,000 call centers around the world.

The summit promotes the development of cloud service modes, providing financial enterprises with new choices to achieve win-win situations among platform manufacturers, outsourcing bases and enterprise users.

Edited by Tom McGregor, Li Zhaoyu and Li Xiaoliang