Police open to address public grievances
By Jiang Zhuqing (China Daily)
Updated: 2005-08-19 05:47

"Citizens who are dissatisfied with police work or suffer wrongdoings by the public security departments now have a better way out to air their grievance," said Huang Zhanmei, a ministry official.

Written responses, instead of oral answers, are required during the police handling of the complaints, according to the new regulation.

Local police departments are required to select a special day for police heads to receive petitioners, it said. The rules also forbid individual police or organs from taking revenge against petitioners. A responsibility system is being set up to prevent malpractice.

Wu said the nationwide campaign has entered its third phase, during which major officials from provincial police departments are asked to handle cases and complaints left over from previous phases.

During the second stage from July 18 to August 18, police heads at city levels received petitioners in person, to handle cases unsettled at county levels in the first phase, said the spokesman.