Farmer seeks answers from Apple

An Tao never thought the way to solve a conflict between his family and Apple, the international technology giant, could become so difficult.

Last summer, An's wife, Ma Ailun, a 23-year-old flight attendant with China Southern Airlines, was electrocuted at home when she picked up her iPhone to answer a call while it was plugged into an electrical outlet.

Apple seemed determined to investigate the case thoroughly at first.