Samsung's response fails to satisfy users

Company apologizes for inadequate after-sales service reported by CCTV

Electronics maker Samsung apologized on Wednesday to consumers in China after China Central Television criticized the South Korean company for its after-sales service and its failure to fix glitches in several of its smartphone models.

Samsung (China) Investment Co Ltd issued the apology in response to CCTV reports earlier this week that seven smartphones models under the Galaxy Note II and Galaxy S3 series were constantly crashing or malfunctioning. It also reported on Monday and Tuesday that consumers in China were charged high repair fees and that Samsung said it would provide free maintenance for several of its smartphone models.