The Moller-Maersk man

World's largest container-ship operator battles stormy waters

COPENHAGEN - Standing handsomely on the waterfront of Esplanaden Boulevard in Copenhagen, AP Moller-Maersk Group's headquarters resembles a giant grey container with numerous windows.

Commanding 14.5 percent of the world's shipping capacity, the 108-year-old shipping conglomerate has been the world's largest container-ship operator for 15 years.

On top of the building flutters the company's flag, a white seven-pointed star against a light blue background, which has almost become a symbol of Danish economic prowess.

A gust of chilly wind rippled the water in front of the gigantic cube, sending the white star flag flapping, as if announcing the arrival of winter.

"For the shipping industry, we foresee the coming months and years will be volatile and difficult," said Nils S. Andersen, partner and group chief executive officer.

The biting cold has already stricken the whole industry. Pressed by surging oil prices and over-capacity, this year has seen deficits in most big shipping companies across the world.

During the first nine months of this year, Hanjin Shipping Co Ltd, Hyundai Merchant Marine Co Ltd and STX Pan Ocean Co Ltd, the three biggest shipping companies in South Korea, each reported losses of several hundred million dollars.

In China, COSCO Holdings Co, the country's largest shipping line by capacity, reported a 2.1 billion yuan ($330 million) loss for the third quarter.

During the first nine months of this year, revenue for AP Moller-Maersk Group increased by 9 percent year-on-year to $45 billion. But its profits declined by 26 percent from last year to $3.1 billion, according to the company.

Maersk's container business for the third quarter registered a loss of $293 million compared with last year's profit of $1 billion. Affected by the low freight rates (particularly on the Asia-Europe line), Maersk predicts a full-year loss for the container businesses.

"The shipping industry as a whole made a mistake by ordering too many vessels," Andersen said. "We should also be realistic about the situation: The market is growing more slowly than before, and business returns are low. We expect a result lower than that of 2010."

To the 53-year-old businessman, a declining shipping market is by no means a new test. He has faced situations far worse.

Hands on the helm

Dressed in a simple business style, Andersen combines a gentle smile with a steady, tough hand. Fluent in six European languages, he can talk about business for hours with short words, as if he is striving for simplicity in every sentence.

Andersen also has a good memory for figures. He can rattle off exact figures for any business division under the group. "Perhaps he knows more about figures than anyone in the company. It is very rare for a group CEO to be like this," said a company staff member close to him.

An economist by training, Andersen obtained his degree from the University of Aarhus in western Denmark. In the 1980s, he took a series of jobs at Carlsberg Group, the world's fourth-largest beer producer by market share, and became the chief executive officer in 2001.

He stayed in the top job for six years during which time his operational skills were fully tested by continued business expansion. He bought back shares from Orkla group, the Norwegian food and beverage company, clearing up the company's messy ownership structure.

He also accomplished a successful 1 billion euro ($1.38 billion) acquisition of Holsten-Brauerei AG, a German brewer, while continuously pushing for a takeover of Scottish & Newcastle PLC, a major British brewer. The bid was finally accomplished in April 2008, shortly after he left for Maersk.

Andersen joined Maersk at the end of 2007 and his first three years turned out to be a tough start. Affected by the global financial crisis in 2008, Maersk reported a $1 billion loss for 2009, the company's only loss since World War II. The container business alone suffered a loss of $2.1 billion, thanks to depressed freight rates.

"At the beginning of the financial crisis, we were not market-focused enough and not very cost-competitive. We learnt that through the crisis and we are getting better," Andersen said. "It is my firm belief that you should always work hard to make a simpler organization, which will enable you to react fast to the customers and the market. This applies to both the consumer-goods industry and the shipping industry."

But for a business group as big as Maersk, simplicity is not easy to accomplish. As early as 2008, the group started a series of cost reductions in the container business. In 2009, pressed by the difficult global economic climate, the group managed to cut its costs by $2 billion, with $1.6 billion in reductions coming from the container-shipping business.

According to the group's annual report in 2009, the savings were mainly achieved through "restructurings, reducing fuel consumption, optimizing networks and renegotiating supplier contracts".

But when translated into reality, the figures represented slashed jobs across the world. In the beginning of 2008, Maersk announced its plan to cut 3,000 to 4,000 jobs by the end of April, and would consolidate its 14 administrative regions across the world into 11.

Six months later, the company transferred its global service center from China's coastal city Guangzhou to the southwestern city of Chengdu, with a total of 700 employees transferred to other business units or dismissed. Maersk only had six global service centers in the world at that time. The financial crisis resulted in more tough decisions in the company's business structure. In 2009, the group decided to pull out of the ship-building business and shut down its Odense Steel Shipyard in Denmark.

In the same year, Maersk also announced plans to sell Norfolkline, the European ferry operator and logistics company it acquired in 1985, to Det Forenede Dampskibs-Selskab, a Danish shipping company. The takeover was accomplished in July 2010.

"During the financial crisis, we did a lot of work on the cost side. The good thing is that the financial position of the company is strong enough, so we can continue investments in ports and oil assets," Andersen said. "It was a lot of hard work."

In trimming the bulky business group, the hard work lies also in internal communications. "Since Andersen joined Maersk, the company has put more emphasis on communications than before," said a senior communications partner at Maersk.

According to employees at Maersk, Andersen would arrange opportunities in his tight schedule to meet frontline workers whenever he visited one of the company's sites. At every assembly he would give a short speech and encourage employees to ask him questions concerning the company.

"He is the kind of man who likes to take tough questions upfront," said one employee at Maersk.

In 2010, as the world trade and economy warmed up, AP Moller-Maersk reported a historical profit of $5 billion.

China on the chart

For the current difficult market, he said: "We will concentrate on continuing to expand in the growth markets, and we have a strong balance sheet to invest in oil assets and port areas."

In February, Maersk Line, the group's shipping division, announced an order for 20 of the largest container vessels. Designed to carry 18,000 containers, each of the new vessels costs approximately $190 million. A larger vessel means lower costs for each container, which is likely to strengthen the company's competitiveness in a subdued market.

In September, Maersk Line launched a daily cut-off service it called "Daily Maersk". The service connects four major Asian ports (three in China) with three European container ports, promising daily cargo delivery to the terminals, with fixed transportation times. Scheduled for delivery in 2013, the fleet of 18,000 containers will also be deployed on the daily service and ply the China-Europe route.

Customers of "Daily Maersk" can save money on warehouses by up to 50 percent, according to the company. But, more importantly, the daily shipment may enable exporters to reschedule their production plans more swiftly for the market.

"Historically, China is a major exporter - 35 percent of the world's containers come to or from China. And now we see Chinese consumers getting interested in foreign goods, which drives up China's imports," Andersen said.

As the debt crisis rages on in developed economies, he confirmed China's increasing importance in world trade.

He said: "We have also seen trade increases between China and other Asian countries and southern Africa countries. But we should also remember Asia-Europe trade is still the biggest in the world. And weak demand in Western markets will affect China in a negative way."

The group employs more than 9,000 people in China and has so far invested in nine Chinese ports and 100 vessels and built two container production factories.

Regarding oil-related business, Andersen said: "We are continually scanning the market and talking with people. But so far we have not seen the opportunity to enter China's oil market in a profitable way."

Sailing out of the dangerous whirls of the world financial crisis, Maersk once again heads for rough waters. But with the largest-ever vessels and a focused service, the company's ambitions to reshape the world container shipping industry might be achieved, and end up altering the dynamics in global trade, according to many analysts. Shifting from beer to the sea, Andersen was introduced into the shipping conglomerate as an element of change. He turned out to be just that.

China Daily

(China Daily 12/22/2011 page14)