Wang Wei works at a control room in the Fuzhou South Railway Station. [Photo/Xinhua]

To better serve passengers, volunteers at the railway station provide medical treatment for people in need and take special care of vulnerable groups. The service desk offers supplies to travelers, such as a sewing kit, wheelchair and umbrellas.

A "love fund" was set up to help migrant workers and other passengers who have lost their ticket or do not have enough money to go home.

Wang even published his personal phone number to help those who needed him. At the peak of the busy period, he answered more than 200 calls in one day.

Wang admitted that serving the passengers wholeheartedly has its price.

"I have little time to stay with my family. I try to make up for it," he said. "I think my wife is a great woman because she can understand the importance of my job."

Wang compensates for missing family time by cooking their favorite dishes when he is at home.

Wang said he is luckier compared with his colleagues because, as a Fuzhou native, he can go home after work, but many of his young colleagues from across the country have to stay at the railway station during the Spring Festival holiday.

"As their big brother, it is my duty to help them spend a happy festival here," Wang said.

This year's Spring Festival falls on Jan 28. More than 350 million trips are expected to be made via rail over the 40-day travel rush called "chunyun", up around 10 percent from last year.

Wang Wei plays with a kid after helping a passenger. [Photo/Xinhua]