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HP apologizes for its faulty laptops

By Qiang Xiaoji (chinadaily.com.cn)
Updated: 2010-03-15 15:43
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"Hewlett-Packard sincerely apologized to its customers for the inconvenience brought by its products and services," said Zhang Yongli, global vice president of HP, in a statement posted on its official website on Monday.

HP began offering an extension of warranty periods for some laptop models, such as the HP Pavilion and Compaq Presario, and urged consumers to contact the company's after-sales department to report problems, according to the statement.

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But HP did not respond to consumers' request for a recall for the faulty laptops, 21cbn.com said.

On March 5, a nonprofit website on behalf of more than 170 consumers filed an official complaint against HP to the country's quality control watchdog over faulty laptop computers.

The General Administration of Quality Supervision, Inspection and Quarantine launched an investigation into HP laptops following the complaints.
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